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Thank you for choosing CAM Pet Supply to provide service and product to your store. It is our pleasure to be able to provide you with our many lines of quality product. Our goal is to have the lines you wish to carry and to have them in stock as well as to provide them on a regular schedule and in a friendly manner, all at competitive prices. We will strive to improve our service and when we do not meet your needs please let us know promptly. Below are a few guidelines to facilitate our serving you. • Please have your orders to us in accordance with our terms and conditions (below.) We try to have your orders packed and checked the day prior to shipping for the greatest accuracy. • We try to maintain a stock of items you most frequently order, but to keep costs down we may not have all items on our price list on hand. If we are out of stock on an item you order we will contact you with an approximate time we will have it available. Some items are available on a special order basis only. • Many grain items, including large bags of single type bird seeds, i.e. 50 lbs of sunflower, have prices that fluctuate with market prices. If you find an invoice with a price discrepancy please contact us for an explanation. • We may not be able to deliver all products to all areas due to Distribution Territories. • CAM Pet Supply cannot offer Natura or Natura Pricing to areas outside of New Mexico. Terms & Conditions 2008 Update All terms and conditions are CAM Pet Supply general policy and are subject to our discretion. By placing an order with CAM Pet Supply you agree to the below Terms & Conditions. To become a CAM Reseller: • All customers must submit a copy of their NTTC and have a business that sells animals, animal supplies, animal related services and/or animal feeds. Businesses that possess production animals may also be eligible. We will not sell to the public directly. Orders and Delivery: • Minimum Delivery is $250. Add-ons over $250 are considered a separate order and may be charged a rush delivery fee. • Delivery charges within 25 miles is free; 26- 40 is $10; 200 and above is $20. Delivery charges may fluctuate with fuel prices. Delivery charges are waved for pickups. Shipping on all orders over $1,500 is waived for all price levels. • All orders must be faxed or emailed. No phone orders will be accepted. All orders within NM must be received by noon two days prior to receipt; add-ons for all orders must be placed before noon the day prior to receipt. All orders in CO and AZ must be received by noon three days prior to receipt; add-ons for all orders must be placed before noon two days prior to receipt. The best effort to include add-ons will be made but cannot be guaranteed to ship. Orders and add-ons over $250 can be placed late for a $25 rush fee within 24 hours prior to the trucks departure within New Mexico , 48 hours for Arizona and Colorado. • Please check shipments and sign for receipt on delivery. Please note errors on the signed invoice at this time. Errors noted up to 2 business days after delivery will be corrected after being checked against and in accordance to our inventory. Payment: • Invoicing- Invoices will be faxed from CAM Pet Supply to the retailer the afternoon prior to shipment, giving the retailer the opportunity to assure that a check can be written. • Terms- CAM Pet Supply offers three terms levels. If you wish to apply for different terms please contact us. New terms will only be considered for retailers who have consistently paid in accordance with their current terms and have a positive three year credit history with CAM Pet Supply. • C.O.D. (Cash on Delivery)- The CAM Driver will pick up a check prior to unloading the truck unless arrangements have been made with CAM Pet Supply at the time the order was placed. • Due On Receipt- Only Gold level or higher may be eligible. The check should be postmarked the date of delivery. Late checks will be charged an additional $20 unless arrangements have been made with CAM Pet Supply at the time the order was placed. • Net 7- Only Platinum level or higher may be eligible. Checks must be postmarked within seven days of delivery. Late checks will be charged and additional $20 unless arrangements have been made with CAM Pet Supply at the time the order was placed. Held Checks- Checks may be held at CAM Pet Supply's discretion only if arrangements have been made with CAM Pet Supply at the time the order was placed, and then only for five business days. There will be a $20 charge for held checks. Refused Shipment- Please note: delivery will be refused if retailers do not adhere to the payment terms unless arrangements have been made with CAM Pet Supply at the time the order was placed. If payment is not received within 30 day of delivery, no further shipments will be considered until the balance if paid in full. Returned Checks- All returned checks will be charged a $20 processing fee. If a check is returned you will be contacted. The check may be resubmitted or other form or payment may be made. If upon resubmission the check is returned or if a second check is returned future payments must be made in cash, money order, or cashier's check. Non-payment- CAM Pet Supply will pursue all legal means within its rights for fair payment for goods delivered including pursuit of NSF Checks and Fraud. Returns: • Product with more than 60 days until expiration may be exchanged for the equivalent product. Opened products or products with manufacturer's defects or that have been damaged during shipping by CAM Pet Supply with more than 60 days until expiration may be returned for credit or exchanged. Product within 60 days of expiration is the responsibility of the customer. Please annotate the reason for return and date of return on all products. A 10% restocking fee may be applied to returned products. • 100% Sale Guarantee- Products that do not sell for a retailer may be returned for credit. A 10% restocking fee may be applied to returned products.
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